On 1 April 2026, your electricity rates will change. From 1 March, you can view your new rates online by visiting our Price Plan webpage and entering your Account Number.
There will be no changes to our Natural Gas or LPG rates at this time.
1 April 2026 Price Change
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1 April 2026 Price Change
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How can I see what my new price will be?
To see your new rates effective 1 April 2026, you can visit our Price Plan webpage and enter your Account Number. The new rates will be available to view online from 1 March 2026.
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Why are my electricity rates changing?
These changes reflect shifts in energy supply costs, growing demand across New Zealand, and updates to Network Services Charges. We’re committed to keeping these changes as minimal as possible and supporting our customers
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What is the flyer that came with my bill?
We have included this to keep you up to date on changes to your pricing. We are committed to being transparent and providing a breakdown of changes. We give our customers 30 days' notice of changes, so you are aware before the changes take effect.
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Changes to Terms and Conditions
We’ve made some minor changes to your Terms and Conditions which will apply from 1 April 2026.
You can read the updated Terms and Conditions online from 1 March 2026.
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Low User Plan Changes
The Low Fixed Charge Tariff is being phased out over a 5-year period that started on 1 April 2022. Low User regulations aimed to help reduce costs for low-income households who use a relatively small amount of power. The Electricity Price Review Panel found that Low User regulations were not serving their original purpose and instead causing low-income families with high electricity use into greater energy hardship. We review our rates each year and align them with the changes introduced by the regulations, which means the daily fixed charge for Low User plans will increase and the variable rate will decrease.
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What should I do if I'm struggling to pay my bill?
We understand it’s a difficult time for many, and we’re here to help. If you’re struggling to pay your bill, please email our Customer Care Team to discuss payment options. Our Pay it Forward Programme provides support to customers experiencing energy hardship.