Billing & Payments

Absolutely. We offer SmoothPay which spreads your electricity payments evenly throughout the year, so you pay the same amount for your bill each month. This takes the sting out of winter bills and allows you to budget your expenses much better.  If you would like to add SmoothPay as your payment option, please email us on customer.care@justenergy.co.nz

You can set up a Direct Debit online here. If you have any further questions, please email us on customer.care@justenergy.co.nz

If you would like to change the amount or frequency of your fixed Direct Debit, please call us on 0508 587 836.

If you would like to change your Direct Debit to a new bank account, please complete a new online form here.

If you would like to change the credit card details on your Direct Debit, please fill in this form here. You will need to scan and email it to customer.care@justenergy.co.nz or post it to, Just Energy PO Box 10044, Dominion Road, Auckland 1446.

Please make sure you call us on 0508 587 836 to cancel your existing Direct Debit.

To cancel your Direct Debit, please email our team on customer.care@justenergy.co.nz or call us on 0508 587 836.

To set up your credit card to automatically pay your bill each month, please print and complete the form here. Please scan and email the form to customer.care@justenergy.co.nz or alternatively post it to Just Energy, PO Box 10044, Dominion Road, Auckland 1446.

A 1.0% credit card surcharge fee will be charged and added to payments made by Mastercard or Visa. Credit card surcharge will be taken at the time of payment and will not appear on your bill.

Yes. You can pay by either Mastercard or Visa*

Simply log in to your My Account to make a credit or debit card payment, or you can contact us on 0508 587 836.

* A 1.0% credit card surcharge fee will be charged and added to payments made by Mastercard or Visa. Credit card surcharge will be taken at the time of payment and will not appear on your bill.

Low User option

If you use less than 8,000 units a year (about 660kwh/month) at your primary residence, the Low User option may be best for you. This rises to 9,000 units (750kwh/month) in parts of the lower South Island.

You pay:

• a lower daily fixed charge
• a higher variable charge for each unit of electricity you use. The Low User option is only available for your primary residence and not, for example, a holiday home.

Standard User option

If you use more electricity, a Standard User option may be better.

You pay:

• a higher daily rate
• a slightly lower rate for each unit of electricity you use. 

There are a couple of reasons why your bill may have been an estimate:

• The meter reader may not have had access your property
• We might have received an actual read for your electricity but not for gas, so we have estimated your gas usage (or vice versa)
• If you have a smart meter, it may not have been communicating on the scheduled billing date

Please note, your estimate read will be corrected when you get an actual read the following month, so there is no need to generate a new bill. Your next bill from us will be based on an actual read and any difference between your last actual read and your next actual read would be balanced out. 

There could be a few reasons why you have been double charged. This could be due to a price change that has recently happened or if you had recently changed your user plan that you are on.

If you have not had a recent plan change or a price change, please contact our customer care team.

This depends on when you get billed during the month.

If you have a non-smart meter, please make sure we have access to your meter so we can read it to make sure your bill is up to date and accurate. If we are unable to access your meter, we will leave a card in your mailbox to let you know. If you do receive an estimated bill, any difference between your last actual read and your next actual read would be balanced out so there is no need to generate a new bill.

If you feel like we have not read your meter correctly, please contact our customer care team and request for a special read, where one of our contractors will visit your property to read your outside of their scheduled timeframe.

Please note, this will take up to 10 working days to complete and incur a $30.00 fee which will show on your next invoice once the special read is complete if this is not your first special read with us.