Absolutely. You can freely terminate provided you give us 30 days’ notice. If 30 days’ notice is not provided, then an Early Termination Fee of $95+GST will apply.
Can I cancel if I change my mind?
Am I locked into a long term contract?
We offer no long term contracts. If you need to leave, all you have to do is give 30 days’ notice. If 30 days’ notice is not provided, then an Early Termination Fee of $95 +GST will apply.
If you have received a joining credit, this may be added to your final bill if you leave within the first 12 months.
What are your terms and conditions?
You can view our terms and conditions here.
Why have I received a disconnection letter?
You have received a disconnection letter because your account is overdue. Please call us on 0508 587 836 to arrange payment to avoid disconnection. If you have made a payment before the date of the letter, please call us to confirm your payment details.
Why do I have to give a reading to close the account?
So we can finalise your account to actual reads and only charge you for the electricity you have used.
If you would like us to schedule an actual read, we can organise a contractor to visit your property. The fee is $30, and we require 10-15 days’ notice.
If you have a smart meter, please call us three days after you have closed the account and we can remotely read the meter.
What is the delivery part for on my bill?
On your bill we itemise each charge, so you can see exactly what you are paying for. Delivery is all charges related to the delivery of your electricity, which includes Network Services, Retailer Services, Metering and the Electricity Authority Levy.