My Account

We have made some changes to improve your online experience with us.

These improvements make it easier to view your bills, make a payment online, and keep track of your weekly, monthly, and yearly usage.

My Account also works on a mobile and tablet.

All customers must register for the new My Account again. Your email address will remain the same, but for security purposes, you will need to create a new password.

When you register, you will be sent an email with a unique temporary password (please check all folders including junk). Once you have entered the temporary password, you can create your new password.

If you have multiple accounts with us, you only need to register once.

We will send you an email on the date the new My Account launches.

Once you receive this email, you can register using the same email address that we have on record for you.

When you register, you will be sent an email with a unique temporary password (please check all folders including junk). Once you have entered the temporary password, you can create your new password.

If you have multiple accounts with us, you only need to register once.

If you have forgotten your My Account password, you can reset it here.

Make sure you have registered for the new My Account by entering your email address and creating a password here. 

When you register, you will be sent an email with a unique temporary password (please check all folders including junk). Once you have entered the temporary password, you can create your new password.

If you have already registered for the new My Account but are having trouble logging in, try resetting your password here.

If you are still having trouble logging in, please email our Customer Care Team.

No, if you have a Direct Debit set up, we will continue to use this payment method.

On 1 October 2023, your electricity rates will change. From 1 September, you can view your new rates online. 

Visit our Price Plan page and enter your Account Number. 

On 1 October 2023, if you have gas with us, your gas rates will change. From 1 September, you can view your new rates online. 

Visit our Price Plan page and enter your Account Number.

These changes are a result of the rising cost of energy supply and inflation. We’re conscious of increasing household costs and understand this is a difficult time for many. We’ve made every effort to minimise this impact. 

We understand it’s a difficult time for many and we’re here to help. If you’re struggling to pay your bill, please email our Customer Care Team to discuss payment options. Our Pay it Forward Programme provides support to customers experiencing energy hardship. 

MoneyTalks is a great free financial helpline that offers confidential budgeting advice. Their team of Financial Mentors provide free advice, support, and connect people with local budgeting services in their community. You can find more information or book a free appointment here.

Your LPG rates will be charged based on the day the bottle is delivered. If you order a bottle in September, but it's delivered in October, then you will be charged the new rate. 

The new cylinder rental rates will be applied on your account from 1 October 2023, the new bottle fee and delivery fees will be applied from the first delivery after 1 October 2023.

Our Pay it Forward Programme is a joint initiative between Pulse Energy and our customers. The Programme is designed to help some of our customers who are having trouble paying for their power bill at a certain point in time.

The fund is dependent on contributions made by our customers as well as our business. To kick start the fund, we have committed to contributing $150,000 over the next year. This will be allocated to our customers who are struggling to pay their bills.

If you would like to help us provide support for families experiencing energy hardship, click here.

You can cancel your Pay it Forward contributions at any time by emailing customer.care@justenergy.co.nz. This will come into effect for future bills.

The funds will be allocated only to Pulse Energy Alliance LP customers and are allocated at our discretion based on a number of criteria we have set to identify households experiencing financial hardship. We will provide quarterly updates to contributors on the funds generated through this programme.

There is no application for the fund. If you are experiencing difficulty paying your energy bill at a particular point in time, you can contact us to discuss the options available to you. 

You can support this programme by adding a small contribution to your power account each month. If you would like to help us provide support for families experiencing energy hardship, please click here.

Yes you can, simply email us at customer.care@justenergy.co.nz and let us know the new payment amount. We may call you to confirm this. The new contribution amount will come into effect on your next bill.

Looking after our customers is important to us. Our Consumer Care Policy details our commitment to look after our customers and information to help you manage your account.

Please note that our team will never ask for your personal information (Bank details, passwords etc) without verifying you first.

If you receive an email or phone call asking for personal information without verification, please do not respond and report this to us immediately.

We are committed to looking after our customers during this time and will continue to provide updates that may affect your account on this page.

We understand this is a challenging time, please rest assured that we are doing our best to look after you

Paying your bill online is safe and secure. Simply follow these steps below

1. Log into your My Account
2. View the invoice you would like to pay
3. Select pay your bill online from the top left menu
4. Then select pay with credit card

 If you have not registered for My Account, follow these easy instructions here.

If you have been disconnected, please contact our team on 0508 587 836 to organise a reconnection. For Reconnection Fees click here.

If you think you’re on the wrong plan, please fill in this online form and we’ll be more than happy to have a look at the figures and help you move to the plan that best suits your needs.

You can request to switch User Plans free of charge once a year. Please note that this request may be declined if your local Lines Company are not willing to change your property to your preferred User Plan. We will notify you in writing if this is the case.