- How do I organise a reconnection?
How do I switch User Plans? (Standard or Low User)
If you think you’re on the wrong plan, please fill in this online form and we’ll be more than happy to have a look at the figures and help you move to the plan that best suits your needs.
You can request to switch User Plans free of charge once a year. Please note that this request may be declined if your local Lines Company are not willing to change your property to your preferred User Plan. We will notify you in writing if this is the case.
How do I request my consumption?
If you have been with us for over 12 months, you are able to request your consumption information. You can also locate this information on the graph on the front page of your bill.
If you do need the full report, please fill in this online form and we will prepare the report for you within 10 working days.
Can I cancel if I change my mind?
Absolutely. You can freely terminate provided you give us 30 days’ notice. If 30 days’ notice is not provided, then an Early Termination Fee of $95+GST will apply.
Am I locked into a long term contract?
We offer no long term contracts. If you need to leave, all you have to do is give 30 days’ notice. If 30 days’ notice is not provided, then an Early Termination Fee of $95 +GST will apply.
If you have received a joining credit, this may be added to your final bill if you leave within the first 12 months.
What are your terms and conditions?
You can view our terms and conditions here.