If you have solar panels, you will need a EG Meter or an import or export meter.
If you do not have panels but wish to sign up to our Solar Zero brand, please fill out this form here and one of our SolarZero specialists will contact you back.
Electricity
-
What type of meter do I need if I have solar power?
-
Who will install my meter and how long will it take?
One of our contractors will install your meter for you.Before we raise this request, we recommend you check with your electrician that all necessary wiring have been completed, and a Certificate of Certified (COC) has been gained for if needed.The installation of the meter can take up to 30 working days to complete and will incur a $130.00 fee on your next invoice once installed.
-
What do I do if there is an error message on my meter?
A meter fault is when there is a known fault with your meter. For an example, you can hear strange noises from your meter or there is an error message on it. Please contact our team customer care team to raise this request for you.Please note, this will take up to 10 to 15 working days to complete and will incur a $130.00 fee if there is no known fault found.
-
Can I upgrade my meter to a smart meter?
Yes, you can upgrade your current meter to a smart meter. Please contact our customer care team to raise this request for you.This will take up to 10 working days to complete and will incur a $130 cost which will show in your next invoice or when the request has been completed.
-
Where can I see your prices?
Electricity prices vary due to several factors such as where you are located, what lines company you are with and the configuration of the meter on your site.To see your current rates, please contact our customer care team on 0508 587 836 or via email on customer.care@justenergy.co.nz.If you are moving properties and wish to stay with Just Energy, please log in to your My Account and fill in the 'Moving house' section.If you are not a customer of ours yet and would like to join us, please refer to our Pulse Energy brand
-
Do I have to do a credit check?
We’re currently not signing up new customers to Just Energy, however, we do have our Pulse Energy brand available which has great features to it.
To find out more about our Pulse Energy brand, please click here.