Please fill in the online form here and one of our Customer Care Team will be in touch.
How can I join Just Energy?
Is Just Energy a generator?
No, we are a retailer and do not generate our own electricity.
Can I move the location of my meter?
Yes, please call us on 0508 587 836 to organise a meter shift. We will need 10-15 days’ notice. A fee of $130 will apply and the wiring of the meter needs to be completed by an electrician separately.
Can I use my own meter?
No, we don’t allow customers to supply their own meters.
Do smart meters know what appliances you’re using or know your behavioural habits?
Smart meters cannot identify which appliances you are using, or when you are using them. Your meter will measure and report the amount of energy used or generated in your home on a half-hourly basis.
Are smart meters safe?
Yes, meters are provided by qualified meter suppliers in New Zealand and they must be approved and comply with all relevant regulations.
If you have questions about the safety aspect of your meter, we recommend you talk to the metering company. For your own personal safety, do not touch or tamper with the meter for any reason.