Electricity

• What is Powerswitch?

  Powerswitch is a free and independent energy price comparison website powerswitch.org.nz

• How can I join Just Energy?

  Please fill in the online form here and one of our Customer Care Team will be in touch.

• Is Just Energy a generator?

  No, we are a retailer and do not generate our own electricity. 

• Can I move the location of my meter?

  Yes, please call us on 0508 587 836 to organise a meter shift. We will need 10-15 days’ notice. A fee of $130 will apply and the wiring of the meter needs to be completed by an electrician separately.

• Can I use my own meter?

  No, we don’t allow customers to supply their own meters.

• Do smart meters know what appliances you’re using or know your behavioural habits?

  Smart meters cannot identify which appliances you are using, or when you are using them. Your meter will measure and report the amount of energy used or generated in your home on a half-hourly basis.

• Are smart meters safe?

  Yes, meters are provided by qualified meter suppliers in New Zealand and they must be approved and comply with all relevant regulations.

  If you have questions about the safety aspect of your meter, we recommend you talk to the metering company. For your own personal safety, do not touch or tamper with the meter for any reason.

• What is the difference between a read meter and smart meter?

  Manual read meters only measure total consumption and do not record the time of your consumption. A meter reader will visit your property to record your usage.

  Smart meters allow your usage to be recorded every half hour. Smart meters can be read remotely, and do not require access to your property for a meter read.

• Why do I pay Just Energy (or other retailers) for the meter?

  The Meter Equipment Providers charge the retailer for the use and maintenance of the meter at the property. This means you receive one invoice that includes metering charges rather than two invoices, one from the retailer and one from the metering company.

• Who owns the meter at my property?

  Most commonly the metering company who installed the meter, not the retailer.

• Currency

  The currency used throughout this site is New Zealand Dollars.

• Are there any special or hidden fees?

  No, Just Energy provides transparent billing by itemising the charges, so you know exactly what you are being charged for. To see our schedule of fees, click here.