Electricity

• What type of meter do I need if I have solar power?

  If you have solar panels, you will need a EG Meter or an import or export meter.

  If you do not have panels but wish to sign up to our Solar Zero brand, please fill out this form here and one of our SolarZero specialists will contact you back.

• Who will install my meter and how long will it take?
  One of our contractors will install your meter for you.

   

  Before we raise this request, we recommend you check with your electrician that all necessary wiring have been completed, and a Certificate of Certified (COC) has been gained for if needed.

   

  The installation of the meter can take up to 30 working days to complete and will incur a $130.00 fee on your next invoice once installed.
• What do I do if there is an error message on my meter?
  A meter fault is when there is a known fault with your meter. For an example, you can hear strange noises from your meter or there is an error message on it. Please contact our team customer care team to raise this request for you.

   

  Please note, this will take up to 10 to 15 working days to complete and will incur a $130.00 fee if there is no known fault found.
• Can I upgrade my meter to a smart meter?
  Yes, you can upgrade your current meter to a smart meter. Please contact our customer care team to raise this request for you.

   

  This will take up to 10 working days to complete and will incur a $130 cost which will show in your next invoice or when the request has been completed.
• Where can I see your prices?
  Electricity prices vary due to several factors such as where you are located, what lines company you are with and the configuration of the meter on your site.

   

  To see your current rates, please contact our customer care team on 0508 587 836 or via email on customer.care@justenergy.co.nz.

   

  If you are moving properties and wish to stay with Just Energy, please log in to your My Account and fill in the 'Moving house' section.

   

  If you are not a customer of ours yet and would like to join us, please refer to our Pulse Energy brand
• Do I have to do a credit check?

  We’re currently not signing up new customers to Just Energy, however, we do have our Pulse Energy brand available which has great features to it. 

  To find out more about our Pulse Energy brand, please click here.

• What is Powerswitch?

  Powerswitch is a free and independent energy price comparison website powerswitch.org.nz

• How can I join Just Energy?

  Please fill in the online form here and one of our Customer Care Team will be in touch.

• Is Just Energy a generator?

  No, we are a retailer and do not generate our own electricity. 

• Can I move the location of my meter?

  Yes, please contact our customer care team to organise a meter shift. We will need 10 -15 days’ notice. A fee of $130 will apply once the meter shift has been completed on your next invoice and your electrician will need to create a meter board, and complete a preparatory wiring, so our contractor can move the meter. 
  
  Please note, a Certificate of Compliance (COC) is required by your electrician once they complete their electrical work for our contractor to sight.

• Can I use my own meter?

  No, we don’t allow customers to supply their own meters.

• Do smart meters know what appliances you’re using or know your behavioural habits?

  Smart meters cannot identify which appliances you are using, or when you are using them. Your meter will measure and report the amount of energy used or generated in your home on a half-hourly basis.

• Are smart meters safe?

  Yes, meters are provided by qualified meter suppliers in New Zealand and they must be approved and comply with all relevant regulations.

  If you have questions about the safety aspect of your meter, we recommend you talk to the metering company. For your own personal safety, do not touch or tamper with the meter for any reason.

• What is the difference between a read meter and smart meter?

  Manual read meters only measure total consumption and do not record the time of your consumption. A meter reader will visit your property to record your usage.

  Smart meters allow your usage to be recorded every half hour. Smart meters can be read remotely, and do not require access to your property for a meter read.

• Why do I pay Just Energy (or other retailers) for the meter?

  The Meter Equipment Providers charge the retailer for the use and maintenance of the meter at the property. This means you receive one invoice that includes metering charges rather than two invoices, one from the retailer and one from the metering company.

• Who owns the meter at my property?

  Most commonly the metering company who installed the meter, not the retailer.

• Currency

  The currency used throughout this site is New Zealand Dollars.

• Are there any special or hidden fees?

  No, Just Energy provides transparent billing by itemising the charges, so you know exactly what you are being charged for. To see our schedule of fees, click here.