Make sure you have registered for the new My Account by entering your email address and creating a password here.
When you register, you will be sent an email with a unique temporary password (please check all folders including junk). Once you have entered the temporary password, you can create your new password.
If you have already registered for the new My Account but are having trouble logging in, try resetting your password here.
If you are still having trouble logging in, please email our Customer Care Team.