Absolutely. We offer SmoothPay which spreads your electricity payments evenly throughout the year, so you pay the same amount for your bill each month. This takes the sting out of winter bills and allows you to budget your expenses much better. If you would like to add SmoothPay as your payment option, please email us on email@example.com
Billing & Payments
Can I pay the same amount every month?
- How do I set up a Direct Debit?
How do I make a change to my Direct Debit?
If you would like to change the amount or frequency of your fixed Direct Debit, please call us on 0508 587 836.
If you would like to change your Direct Debit to a new bank account, please complete a new online form here.
If you would like to change the credit card details on your Direct Debit, please fill in this form here. You will need to scan and email it to firstname.lastname@example.org or post it to, Just Energy PO Box 10044, Dominion Road, Auckland 1446.
Please make sure you call us on 0508 587 836 to cancel your existing Direct Debit.
- How do I cancel my Direct Debit?
How do I set up a Direct Debit with my credit card?
To set up your credit card to automatically pay your bill each month, please print and complete the form here. Please scan and email the form to email@example.com or alternatively post it to Just Energy, PO Box 10044, Dominion Road, Auckland 1446.
A 1.5% credit card surcharge fee will be charged and added to payments made by Mastercard or Visa. Credit card surcharge will be taken at the time of payment and will not appear on your bill.
Can I pay by credit or debit card?
Yes. You can pay by either Mastercard or Visa*
* A 1.5% credit card surcharge fee will be charged and added to payments made by Mastercard or Visa. Credit card surcharge will be taken at the time of payment and will not appear on your bill.
What’s the difference between a Low User Plan and a Standard User Plan?
Low User option
If you use less than 8,000 units a year (about 660kwh/month) at your primary residence, the Low User option may be best for you. This rises to 9,000 units (750kwh/month) in parts of the lower South Island.
- a lower daily fixed charge
- a higher variable charge for each unit of electricity you use. The Low User option is only available for your primary residence and not, for example, a holiday home.
Standard User option
If you use more electricity, a Standard User option may be better.
- a higher daily rate
- a slightly lower rate for each unit of electricity you use.
Why is my bill an estimate?
There are a couple of reasons why your bill may have been an estimate:
- The meter reader may not have had access your property
- We might have received an actual read for your electricity but not for gas, so we have estimated your gas usage (or vice versa)
- If you have a smart meter, it may not have been communicating on the scheduled billing date
Please note, your estimate read will be corrected when you get an actual read the following month, so there is no need to generate a new bill. Your next bill from us will be based on an actual read and any difference between your last actual read and your next actual read would be balanced out.
When is my next meter reading?
Non Smart Meters
Please make sure we have access to your meter so we can read it to make sure your bill is up to date and accurate. If we are unable to access your meter, we will leave a card in your mailbox to let you know. If you do receive an estimated bill, any difference between your last actual read and your next actual read would be balanced out so there is no need to generate a new bill.
Smart meters rely on good network coverage. If the meter signal is unavailable or weak, we may not be able to get a remote reading. If this happens, we may need to send you an estimated bill or visit to read your meter. If your main switch is turned off, we won't receive any data for that period.
Why do I have a separate bill for electricity and gas?
We try to bill you every month, however sometimes we have not received a reading for your electricity or gas in this time frame. As we want to get a bill to you monthly, we have only billed your electricity (or gas) that we have readings for.
Please feel free to email a photo of your actual reading to firstname.lastname@example.org and we will update your bill to reflect both your electricity and gas charges.
Do you send out paper bills in the mail?
Yes. You can choose to have your bills posted or emailed to you.
What do I do if my bill is an estimate?
Your estimate read will be corrected when you get an actual read the following month, so there is no need to generate a new bill. Your next bill from us will be based on an actual read and any difference between your last actual read and your next actual read would be balanced out.
For more information on why your bill may have been an estimate, click here.