My Account

• Do you assist vulnerable and medically dependent customers?

  If you are a medically dependent or vulnerable customer, please contact us on 0508 587 836 and we will make sure you are looked after. You will need to fill in the medically dependent form here.  

   

• What do I do if I am a medically dependent customer?

  If you or someone living with you, are depend on electricity for critical medical support and disconnection of electricity may result in loss of life or serious harm, please contact us on 0508 587 836 immediately. You will need to fill in the medically dependent form here.  

   

• What do I do if I wish to give feedback or make a complaint?

  Just Energy aims to provide you with the best possible service. If you have any feedback, you can call us on 0508 587 836 (Monday-Friday 8am-5pm), or email customer.care@justenergy.co.nz

  If you have a complaint, you can email us at resolutions@justenergy.co.nz. Our team would be more than happy to help you. Alternatively, you can fill in our feedback or complaints form here.

   

  Our staff will:

  Acknowledge your complaint in writing within 2 working days and respond to you within 7 working days regarding a resolution.

  Attempt to resolve your complaint within 20 working days, however, in some cases, it can take up to 40 working days to resolve, we may write to you to explain why this is.

   

  You may refer your dispute to the Utilities Disputes if:

  You are unhappy with the way we propose to resolve your dispute.

  Your dispute is not resolved within 20 Working Days of receiving it.

   

  Utilities Disputes:

  Freepost 192682

  PO Box 5875

  Lambton Quay

  Wellington 6145

  Freephone: 0800 22 33 40 or (04) 914 4630

  Email: info@utilitiesdisputes.co.nz

  Website: www.utilitiesdisputes.co.nz
• Will I still get my Lines Company Dividend?

  Absolutely. The annual dividend you receive is from the lines company trust in your area.