There are a couple of reasons why your bill may have been an estimate:
- The meter reader may not have had access your property
- We might have received an actual read for your electricity but not for gas, so we have estimated your gas usage (or vice versa)
- If you have a smart meter, it may not have been communicating on the scheduled billing date
Please feel free to email us your reading or send a photo of your meter read (preferably timestamped) to firstname.lastname@example.org and we will update your bill to an actual read.
We require a reading to be done by a contractor at least every 4 months.